Player Privacy Policy
Welcome to the privacy policy for Super Spins. This page explains how we collect, use and protect your personal data when you use our online casino services. We take your privacy seriously and describe below what information we hold, why we need it and how you can manage your rights.
Types of data we collect
Personal data
We collect information you provide when you register or update your account, such as name, date of birth, address, email and phone number. We also hold identity documents submitted for verification and any communications you send to our support team.
Technical data
We gather device and connection data to deliver the service. This includes IP address, browser type and version, device identifiers, operating system, the pages you visit and session timings. We also use cookies and similar technologies for functionality and analytics.
Transactional data
We record deposits, withdrawals, bets, wins, game activity and payment method details necessary to process transactions. Where relevant we keep limited card or account details via our payment partners to support refunds and regulatory checks.
How we use your information
We use your data to operate your account, process payments, verify identity and prevent fraud. We also use information to comply with legal obligations, resolve disputes and provide customer support. With your consent we may send marketing messages and personalise the content you see.
Data protection practices
We protect personal data through technical and organisational measures such as encryption, access controls and regular staff training. Access to your data is limited to authorised personnel and trusted service providers who act on our instructions. We retain data only for as long as is necessary for the purposes described or to meet legal requirements.
Cookies and tracking technologies
We use essential cookies to keep your account secure and to enable core functionality. Performance and analytics cookies help us improve the site. Where required, we ask for consent for non-essential cookies and provide controls to manage preferences in your browser or account settings.
User rights
You have rights to access, correct and request deletion or restriction of personal data. You may also object to processing for direct marketing and request a transfer of your data where applicable. To exercise your rights contact [email protected]. We will respond in line with applicable law.
Access, correction and deletion of data
To update your details or request deletion, contact us via the support channel above. Certain information may be retained where required for legal or regulatory reasons, dispute resolution or fraud prevention.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention partners and analytics providers to operate the service. We may disclose information if required by law or to protect essential interests. SuperSpins uses third-party services subject to data protection agreements.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with the updated date. If you have questions about this policy contact [email protected] or raise a concern with the relevant supervisory authority, for example the Information Commissioner's Office in the UK.