Terms of Use

These Terms and Conditions set out the rules that govern use of Super Spins services and your account with us. They explain the relationship between the company and our users, the responsibilities we expect from account holders, and the practical steps we take to manage deposits, withdrawals and promotions. By using our site you agree to comply with these terms and any additional rules that apply to specific features or offers.

Account responsibilities

We ask that you keep your account details accurate and up to date. You are responsible for all activity on your account and for maintaining the confidentiality of your login details. If you suspect unauthorised access you must notify [email protected] immediately. We may suspend or close accounts where we have reasonable grounds to suspect fraud, misuse, or breach of these terms.

Eligibility requirements

Only users who meet the minimum age and residency requirements may register. You must provide proof of identity and address when requested - verification checks are standard and can include identity documents, proof of address and confirmation of payment methods. Accounts may be restricted or closed if verification is not completed within a reasonable period.

Acceptable platform use

Use of the platform must be lawful and consistent with the intended gaming services. Prohibited conduct includes sharing accounts, using automated systems to place bets or play games, attempting to circumvent geo-restrictions, and abusing bonuses. We may apply account limits or take corrective action where misuse is detected.

Account limits and responsible play

We support responsible play and may apply deposit, stake or loss limits at our discretion or at your request. Self-exclusion and time-out options are available via customer support. Repeated attempts to bypass limits or self-exclusion may lead to permanent account closure.

General bonus and promotion rules

Promotions are subject to specific terms which will be displayed alongside each offer. General rules include eligibility checks, wagering requirements, maximum bet rules while a bonus is active, and time limits for bonus play. We reserve the right to withhold, reclaim or void bonuses and related winnings where we reasonably suspect abuse or contravention of promotion terms.

Deposits and withdrawals

Payment methods available to you will be shown at the point of deposit. Deposits must be made from payment methods registered in your name. Withdrawals are subject to verification checks and may require additional documentation. We may apply minimum and maximum withdrawal limits and we will process withdrawals in accordance with the payment provider’s timescales. Any fees charged by payment providers are disclosed at the time of the transaction.

Dispute resolution

If you have a complaint or dispute you should contact our support team at [email protected] so we can investigate. We aim to resolve queries promptly and will provide a clear outcome. If you remain dissatisfied we will explain our escalation procedure and available next steps.

Updates to terms and conditions

We periodically update these terms to reflect changes in our service or legal requirements. We will notify users of material changes by posting updated terms on the site and, where appropriate, by direct communication. Continued use of the site after changes are published constitutes acceptance of the revised terms. For clarity, SuperSpins may also publish specific rules for new features and promotions which form part of these terms.