Responsible Gambling Policy

At Super Spins we are committed to safer gambling and to keeping play controlled and enjoyable for everyone. We aim to protect players by offering clear information, practical tools and prompt support so that you can manage your account and take action whenever you need to. Our approach is simple: prioritise player safety, encourage responsible play and provide straightforward routes to help.

Player protection principles

We put player welfare first. That means we monitor activity for signs of harm, provide options to limit play, and act quickly when a customer asks for help. We respect your right to set boundaries and will support any reasonable request to reduce risk, limit access or temporarily pause an account.

Activity-control tools

You can control how you play using a range of tools. Some controls are available directly in your account settings and others can be applied by our support team on request. Tools include deposit limits, wager or loss limits, session reminders and account breaks. To set or change limits contact us at [email protected].

Deposit limits

Deposit limits can be set to daily, weekly or monthly amounts to help manage spending. You decide the size and duration of the limit and can reduce it at any time. To increase a limit there may be a waiting period so you have time to consider the change.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. These limits are designed to keep play within affordable levels and are part of our standard safer gambling options. Speak to [email protected] if you want help tailoring loss limits to your needs.

Time limits and account breaks

We offer session reminders and timers to encourage breaks during play. If you need a longer pause, you can request an account break or temporary suspension for a set period. This gives you immediate time away from gambling without closing your account permanently.

Self-exclusion

If you need to stop gambling for a longer period you can request self-exclusion. Self-exclusion blocks access to your account and prevents further deposits. We will confirm the exclusion and provide information about how to get support while the exclusion is active. UK customers can also register with national schemes such as GAMSTOP for cross-operator self-exclusion.

Recognising problem behaviour

Look out for warning signs such as chasing losses, playing for longer than intended, neglecting other responsibilities, or using multiple accounts to continue play. If you notice these signs in yourself or someone you care about, reach out for help.

Practical tips to stay in control

Set clear deposit and loss limits, schedule regular account breaks, avoid gambling when stressed or under the influence, and keep only one payment method linked to your account. Talk to a friend or family member if you feel your gambling is becoming a problem.

Professional help and support organisations

If you need specialised help, contact recognised UK organisations such as GamCare or GambleAware. You can also call the National Gambling Helpline or register with GAMSTOP for a national self-exclusion. For immediate assistance with your account, contact [email protected]. We will treat requests confidentially and with respect.

SuperSpins is here to support safer, controlled play. Please get in touch if you need any help setting limits or taking a break.