Need Help? Contact Us
Need a hand? The Super Spins support team is here to help with questions, account-related issues, technical concerns or general feedback. Our advisers can walk you through verification, deposits, withdrawals and site functionality, and we’ll liaise with relevant teams if you need extra help. Contact us via live chat, email or phone, convenient communication channels are available and responses are tailored to each enquiry, including VIP account queries for SuperSpins members. Support is available in English and other supported languages.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (billing & account) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 4820 |
| Working hours | Live chat: 24/7 - Office: Mon-Fri 09:00-18:00 |
| Response times | Chat immediate; email within 24 hours |
Email Support
For detailed requests, account issues or enquiries requiring documents, please contact us by email at [email protected]. Email is the preferred method for anything that needs explanation or attachments. When you write, include a clear subject line, your full name and up-to-date contact details to help us process your request quickly and avoid delays.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests are usually resolved by the next working day, while more complex issues may take longer depending on the nature and any required checks. If your issue needs further investigation we will keep you updated and provide an estimated timescale as soon as possible.
Feedback
We welcome your feedback, suggestions or ideas to make Super Spins better for UK players. Tell us about any improvements, bugs or features you'd like to see. All submissions are reviewed carefully by our team and used to shape updates to the site and player experience. If you prefer, SuperSpins support team will review them. Your input helps us prioritise changes and keep the service clear, fair and enjoyable.